Refund policy

Return/Exchange/Refund Policy

  • Return period : 7 days
  • Exchange period : 7 days 
  • To be eligible for a return or an exchange, your item must be in the same condition that you received it, i.e. unworn, unused, unwashed with tags intact, and in its original packaging.  
  • You can directly go to your profile in our store portal and place a return request.
  •    For a COD order return, mention "Account Holder's Name, Bank Name, IFSC Code and Account Number" under Note field (After Return Reason).This is only applicable for the amount that is paid at the time of delivery. Note: No need to enter details for completely Prepaid order, refund will be automatically processed to same source.Leave the note field EMPTY for prepaid order return.
  •    For an exchange, select the return reason as appropriate and mention the New Size requirement in Note field, and submit return request. 
  • You’ll be automatically refunded on your original payment method within 5-7 business days.
  • You can always contact us for any query at info@shiom.co , expect revert within 4 business hours, Mon-Sat 10 AM to 8 PM.
  • We have return/exchange policy applicable on INDIA orders only.

Thank you.

Enjoy shopping and we would love to have you back.

Team SHIOM

 

FAQs

Q. How to submit a return/exchange request?

     For your convenience, below are the listed detailed steps:

  1. Click the profile icon in the store's menu.
  2. Log in to your account:
  3. In the "Email" field, enter your email address, and then click "Continue".
  4. In your email account, open the email sent from our store “SHIOM” and copy the six-digit verification code included in the email.
  5. Go back to the online store, and then enter a six-digit verification code.
  6. Click "Request return" for the order that you want to submit the return for.
  7. If your order has more than one item, then select the items that you want to return.
  8. Select a return reason and add a note for the store.   
  •       For a COD order return, mention "Account Holder's Name, Bank Name, IFSC Code and Account Number" under Note field (After Return Reason).This is only applicable for the amount that is paid at the time of delivery. Note: No need to enter details for completely Prepaid order, refund will be automatically processed to same source.Leave the note field EMPTY for prepaid order return.
  •       For an exchange, select the return reason as appropriate and mention the New Size requirement in Note field. For example, if you selected “Size was too small” as Return Reason. You need to mention the required size (say, L) in Note field, for an exchange.

     9. Click "Request return".

Q. What to expect after requesting a return/an exchange?

  1. Once your return/exchange is acknowledged by our team, you will receive a confirmation email in next 4-6 business hours.
  2. The package will be collected by delivery partner executive, after making tags/quality checks, if applicable.
  3. Once we receive the product by our shipment partner, you receive a refund.
  4. If the product requires exchange, you will receive another shipment, with new shipping updates on an email.